Customer-Service
Jan 07, 2022
4 min
Customer churn for businesses is like a parasite - it keeps eating away, deep into your bottom-line unless it is discovered and remedied on time. The term simply denot...
Five CRM
Customer-Service
Jan 04, 2022
4 min
Customer satisfaction is a big part of ensuring your business is successful but many often overlook this aspect . Instead, companies start focusing on acquiring new cu...
Five CRM
Customer-Service
Dec 08, 2021
4 min
Every business wants to ensure that their customers are thriving and getting the most out of their products or services, achieving the desired success. Today, customer...
Five CRM
With the advent of mobile phones, social media, emails, and other online services, consumers now spend most of their time on phones exploring and seeking now purchasin...
Five CRM
Customer-Service
Nov 08, 2021
4 min
Customer service has moved well past the days of using first- name salutations and ensuring that queries are met on time. Consumers these days have evolved and now req...
Five CRM
Without a schedule or an organised way of doing things, it is difficult for professionals to run their business or everyday work. Having numerous schedules and activit...
Five CRM
Customer-Service
Aug 09, 2021
7 min
Tracking performance and efficiency at an inbound call center is imperative to understand how your establishment is doing. There are many factors that need looking int...
Five CRM
Customer-Service
Aug 02, 2021
6 min
Employees and reps that are in constant communication with customers have a lot riding on their shoulders. Front-facing employees have to face all the challenges that ...
Five CRM
Running a call center means more than just placing calls and receiving them. There is a lot more that goes on behind the conversations that can provide powerful insigh...
Five CRM
Customer-Service
Mar 05, 2021
5 min
Responding to customer complaints is an integral part of bettering customer experience with your brand. Since social media has made it so easy to communicate with each...
Five CRM
Customer-Service
Feb 15, 2021
7 min
Customer engagement is the backbone of business success as it can help make lasting relationships. This is an important variable that determines how engaged your clien...
Five CRM
Businesses often forget to consider customer experience as an important aspect of brand growth. Customer experience can be described as the thoughts and perceptions yo...
Five CRM
Feedback is the backbone for businesses when it comes to succeeding and meeting customer expectations. It is an essential tool that can be collected in numerous ways a...
Five CRM
Sales and marketing reps are always busy - that's a known fact. Their time is usually split between completing routine tasks and more important customer-facing ones. W...
Five CRM
It is not always easy to understand what customers exactly want. When it comes to the various problems and complaints they have, there isn't as much transparency with ...
Five CRM
Customer-Service
Dec 14, 2020
9 min
It is well-known industry knowledge that retaining existing customers is much cheaper and more efficient than finding new clients for your business. This is where bran...
Five CRM
Customer engagement is one of the most important factors in having loyal clients who always return to you for business. This continual communication with consumers is ...
Five CRM
In today's digital age, Voice over Internet Protocol (VoIP) services have not just become more popular, but they are also more affordable and effective. VoIP is at suc...
Five CRM
Remote working has become the new normal for companies, whether it is a change adapted due to the Coronavirus pandemic or just as a trend to reduce set up costs and mi...
Five CRM
The COVID-19 pandemic has put a strain on many companies, forcing them to adapt to new ways of conducting business and keep afloat in the current economic climate. Whe...
Five CRM
In a continuously changing and dynamic business world, if you want to stay ahead of the competition, the best way to do so is to learn and adapt. Sales reps need to go...
Five CRM
Using a Customer Relationship Management Software is the need of the hour, with businesses trying to reach new prospects and grow in this ever-changing economical envi...
Five CRM
Customer-Service
Aug 26, 2020
6 min
The beginning of the pandemic put a halt to a lot of businesses and has been a driving factor in making companies adapt to new ways of carrying out their daily work pr...
Five CRM
As businesses move towards being more connected with clients and teammates across the globe, companies are adapting to a more open working mindset. With team members a...
Five CRM
If clients don't know how to use your services and platforms, how will they benefit from it? Keeping this in mind, customer onboarding is one of the most important ser...
Five CRM
As we settle into the new normal of working remotely, virtual meetings have become a part of our workday. When working from home, conducting meetings and furthering de...
Five CRM
Customer-Service
Jun 26, 2020
5 min
With all businesses settling into a virtual work environment during COVID-19, it is now more necessary than ever to keep in touch with your customers and prospects ove...
Five CRM
Customer-Service
Jun 05, 2020
6 min
COVID-19 has affected every area of our lives, whether it is work or personal. In this unprecedented time, many businesses are suffering since the lockdown has left co...
Five CRM
When analysing and gauging how your business is doing, most companies focus on looking at activity-based metrics but this is fast changing. Now, companies also need to...
Five CRM
How a CRM software can help you stop wasting time and money In any traditional office, employees still store important information and communicate with each other usin...
Five CRM
Customer-Service
May 07, 2019
5 min
Most companies nowadays have customer service centres for helping with client queries and issues. Since it isn't possible for company CEOs and managers to deal with th...
Five CRM
Marketing
Jan 17, 2019
3 min
Positive customer reviews are the best way to sell your products or services and promote your business. People are more likely to trust customer reviews over anything ...
Five CRM
Customer-Service
Feb 27, 2018
6 min
Each company goes through a number of phases where they experience ups and downs depending on how well their business is doing. One of the best ways to ensure that you...
Five CRM
When it comes to taking on any task regarding your small business, it all seems like a gargantuan hurdle to handle. The simplest way to tackle this is to handle it one...
Five CRM
No matter how small your company is, chances are you'd benefit from CRM software. Here, we investigate 12 ways that CRMs can help small businesses thrive. CRM tools ca...
Five CRM
Marketing
Jul 07, 2017
6 min
Want to maximise your sales team productivity without sacrificing morale? It's easy to get into bad habits. Make sure you avoid these 5 big mistakes. Sales is a very p...
Five CRM
Marketing
Jun 01, 2017
6 min
"Brand advocacy" is currently a major talking point amongst marketers, but what is it? And how can you turn happy customers into marketing gold? Paid marketing avenues...
Five CRM
Customer-Service
Feb 02, 2017
5 min
In a world where the consumers have no dearth of options, it's important for businesses to stay on top of their game and be in the forefront. One of the best-proven wa...
Five CRM
Marketing
Nov 01, 2016
6 min
Seeing what your competitors are up to is an important element of market research. It allows you to analyse your position within the market, see what you're doing well...
Five CRM
It hopefully goes without saying that clear and consistent communication with potential customers is of utmost importance in business. Being able to provide a tailored...
Five CRM