Check out this guide to the history of CRM and the story of "CRM evolution" within the business world and the more general ERP category.
Andrew Martin
Sales
Sep 22, 2022
15 min
Level up your measurement strategy and uncover actionable insights with sales analytics. Learn how to improve your sales data to be more effective today.
Stephan Botha
We guide you through the process of defining a simple sales workflow designed to close deals faster & reduce distractions for your sales reps. Learn more today.
Stephan Botha
Sales
Sep 19, 2022
10 min
A positive and engaging sales call will win business. Learn how technology helps focus attention on customers most likely to buy, so your conversion rate improves.
Cecily Giancaterino
Telemarketing
Sep 02, 2022
11 min
A guide to traditional marketing, telemarketing advertising, and new kinds of digital marketing – with a focus on answering the question “what is telemarketing?”
Abe Dearmer
Are you looking into CRM investment? Why have a CRM at all? Learn more about how your business can benefit from investing in one and why you need a CRM today.
Andrew Martin
Telemarketing
Sep 02, 2022
13 min
For lead generation, telemarketing can be a powerful tool if done right. There are a few things to consider when using telemarketing to make the most out of it.
Cecily Giancaterino
Understanding different stages of sales processes can improve deal closing. Learn different techniques agents can use when moving leads through their funnels!
Cecily Giancaterino
Calling
Aug 26, 2022
19 min
Learn more about the best small business call center software and the benefits each of these products can bring to your team. Review pricing and features today.
Abe Dearmer
Social selling makes it easier for agents to engage prospects over the phone. Learn how to start social selling and discover how FiveCRM can help this process!
Cecily Giancaterino
Marketing
Aug 25, 2022
10 min
Learn the five steps to successful marketing for beginners. Discover how new businesses can ramp up their marketing efforts and target more customers over time.
Abe Dearmer
Marketing
Aug 19, 2022
8 min
Identifying and managing offline leads is just as important as nurturing online ones. Learn how to combine your online and offline lead generation efforts now!
Abe Dearmer
Enhance your customer experience by integrating VoIP with CRM software and centralizing your communication efforts. Check out our breakdown of top software.
Abe Dearmer
Still don't think you need a CRM system? FiveCRM lists three reasons why a CRM can improve various workflows in your small telemarketing business. Read more!
Andrew Martin
Learn how telemarketing businesses like yours can achieve more powerful sales conversations with leads over the phone. Then discover the benefits of FiveCRM.
Cecily Giancaterino
Customer-Service
Aug 05, 2022
23 min
Review the best outbound call center software for your organization. Compare systems by pricing, customer reviews and determine the best solution for your business.
Abe Dearmer
Analytics
Aug 04, 2022
18 min
If your business is trying to make the most of its data, it's time to find an all-in-one analytical CRM solution that can do it all, like these five solutions.
Cecily Giancaterino
Sales
Aug 04, 2022
17 min
Find the very best sales enablement tools for your growing enterprise and sales teams and get visibility across your sales content lifecycle.
Abe Dearmer
Compare the best telesales CRM software solutions for your business by analyzing features, customer reviews, and pricing/trial information.
Andrew Martin
Review and compare the best CRM for telemarketing by assessing features, pricing, and more. Select the best CRM for telemarketing that fits your business needs.
Cecily Giancaterino
Lead-Gen
Jul 27, 2022
20 min
Discover the features of the best lead management software solutions for businesses in 2022. Find the right software tool for your business needs and budget
Andrew Martin
Calling
Jul 27, 2022
12 min
Decide which call management software tool to invest in with this list from FiveCRM. Discover features, pricing, and trial/demo options now!
Andrew Martin
Sales
Jul 27, 2022
23 min
Deciding on the best sales analytics software for your business can be a challenging process. Check out our breakdown of the best sales insight generation software.
Cecily Giancaterino
Automation
Jun 30, 2022
20 min
Automating lead generation is one of the most critical tasks for call center managers because it saves time, optimizes workflows, and makes life easier for sales agent...
Andrew Martin
Lead-Gen
Jun 29, 2022
28 min
Five things you need to know about custom CRM development services: Most CRMs are available 'off-the-shelf,' meaning their developers have created these systems for th...
Abe Dearmer
Automation
Jun 29, 2022
17 min
Here are five things you should know about predictive dialer tools:
1. Predictive dialer software tools connect agents with prospects and customers before agents be...
Andrew Martin
Telemarketing
Jun 29, 2022
8 min
CRM telephony integration can provide call centers with multiple benefits, including:
1. Agents can access customer information for more effective sales calls.
2....
Cecily Giancaterino
Telemarketing
Jun 29, 2022
16 min
Five Key Differences Between Dialing Systems Both predictive and power dialers are often referred to as "auto dialers," but an auto dialer is also the name of a specif...
Cecily Giancaterino
The Complete Guide to CRM A Customer Relationship Management system has become a big necessity for any company that is growing and not only provides a platform for cus...
Abe Dearmer
Email-Marketing
Apr 25, 2022
7 min
Why is Email Marketing So Effective? There's a lot of buzz online about how email marketing is an incredibly effective platform - and rightly so - but there is still a...
Andrew Martin
Email-Marketing
Apr 25, 2022
6 min
The concept of marketing automation can seem confusing, but it needn't be. It's often the final stumbling block for most companies when setting up their online marketi...
Cecily Giancaterino
Email-Marketing
Apr 25, 2022
7 min
A "sales funnel" may sound like something you'd find somewhere at the back of your kitchen cupboards, but this simple concept can boost your sales and marketing effort...
Abe Dearmer
If you run a business that sells products or services to other businesses, you've definitely thought a lot about your ideal customer. What does your target demographic...
Cecily Giancaterino
Marketing
Mar 29, 2022
9 min
Telemarketing might sound like a relatively new term, but it first appeared in print in 1967 . For decades, telemarketers have used this marketing practice to advertis...
Cecily Giancaterino
Telemarketing tools are programs that automate many of the processes associated with telemarketing, such as sales, prospecting, compliance, contact management, and lea...
Abe Dearmer
GDPR. These four letters could have an enormous influence on the service you provide to customers. The General Data Protection Regulation , or GDPR for short, is one o...
Abe Dearmer
Sales enablement is a process that includes tools, platforms, information, and content, to help sales reps perform more effectively when it comes to closing a deal. Th...
Andrew Martin
Writing a pitch Finding new leads is a tough job, which is why sales reps are always on the lookout for new techniques to close sales. Many think that some reps are ju...
Andrew Martin
Marketing-Automation
Mar 01, 2022
7 min
Welcome back to our series on lead nurturing; helping you get started generating and nurturing new client relationships through well thought out campaigns. In our last...
Cecily Giancaterino
Marketing
Mar 01, 2022
6 min
Want to maximize your sales team productivity without sacrificing morale? It's easy to get into bad habits. Make sure you avoid these 5 big mistakes.
Cecily Giancaterino
No matter how small your company is, chances are you'd benefit from CRM software. Here, we investigate 12 ways that CRMs can help small businesses thrive. CRM tools ca...
Andrew Martin
Sales development refers to the process of warming up leads as a way to ready them for eventually making a buying decision. It is a critical aspect of inbound marketin...
Cecily Giancaterino
Even in a perfect world, it may be impossible for sales reps to achieve a 1:1 ratio of calls made to leads converted . The necessity for prospecting is very high for a...
Cecily Giancaterino
As businesses grow, their sales pipeline only gets longer and more complicated . Research shows that there is now a 22% increase in the average sales cycle, while a st...
Andrew Martin
The Voice over Internet Protocol or VoIP phone system is a must-have for businesses that rely on making calls to customers and prospects. Such a system can help your s...
Andrew Martin
Leads interested in your brand can be found everywhere - social media followers, landing page viewers, whitepaper downloaders, contact us form fillers, webinar registr...
Abe Dearmer
Calling
Jan 14, 2022
4 min
Phone calls are an important part of finding and communicating with leads and customers - an integral task for all sales departments. Without this ability to easily pl...
Andrew Martin
Customer-Service
Jan 07, 2022
4 min
Customer churn for businesses is like a parasite - it keeps eating away, deep into your bottom-line unless it is discovered and remedied on time. The term simply denot...
Abe Dearmer
Customer-Service
Jan 04, 2022
4 min
Customer satisfaction is a big part of ensuring your business is successful but many often overlook this aspect . Instead, companies start focusing on acquiring new cu...
Andrew Martin
Customer-Service
Dec 08, 2021
4 min
Every business wants to ensure that their customers are thriving and getting the most out of their products or services, achieving the desired success. Today, customer...
Andrew Martin
Selling is not as easy as it seems and is quite a daunting task when you don't know what the best tactics to use are. Without the know-how or the right tools, it can b...
Abe Dearmer
Hands down, what is the biggest challenge that sales reps face on a daily basis ? Being p roductiv e . Being productive for sales reps primarily means turning leads an...
Andrew Martin
With the advent of mobile phones, social media, emails, and other online services, consumers now spend most of their time on phones exploring and seeking now purchasin...
Andrew Martin
Customer-Service
Nov 08, 2021
4 min
Customer service has moved well past the days of using first- name salutations and ensuring that queries are met on time. Consumers these days have evolved and now req...
Cecily Giancaterino
Marketing
Nov 01, 2021
10 min
KEY TAKEAWAYS A product marketing strategy aims to establish and manage your goods and services' branding, image, differentiators, price, and other promotional efforts...
Cecily Giancaterino
It's no lie that sales and marketing reps are extremely busy professionals. Apart from finding leads and driving sales, there are various small tasks they need to unde...
Andrew Martin
The most successful way to ensure that your workforce is engaged and committed to their work is by using customised rewards and recognising your employees for their co...
Andrew Martin
Email-Marketing
Oct 08, 2021
7 min
When it comes to building and managing email lists for your brand, you must keep in mind the value they add to your operations and campaigns. Without a system in place...
Abe Dearmer
Email-Marketing
Oct 01, 2021
6 min
Creating valuable email lists is an extremely important function for any business that uses email marketing strategies to connect with leads and customers. Just having...
Abe Dearmer
Email marketing is a challenging aspect of every business - there's no doubt about that but what is even more difficult to understand is why certain leads and prospect...
Cecily Giancaterino
There is no dearth of Customer Relationship Management software in the market - in fact, you can find one with any kind of features, price point, integration options, ...
Cecily Giancaterino
Email-Marketing
Aug 31, 2021
10 min
Marketing strategies by nature need to be flexible and can change instantly. With the industry evolving at such a fast pace, companies need to incorporate new and inno...
Abe Dearmer
Without a schedule or an organised way of doing things, it is difficult for professionals to run their business or everyday work. Having numerous schedules and activit...
Abe Dearmer
Customer-Service
Aug 09, 2021
7 min
Tracking performance and efficiency at an inbound call center is imperative to understand how your establishment is doing. There are many factors that need looking int...
Cecily Giancaterino
Customer-Service
Aug 02, 2021
6 min
Employees and reps that are in constant communication with customers have a lot riding on their shoulders. Front-facing employees have to face all the challenges that ...
Cecily Giancaterino
Running a call center means more than just placing calls and receiving them. There is a lot more that goes on behind the conversations that can provide powerful insigh...
Cecily Giancaterino
There is a thin line that differentiates businesses that use sales and marketing strategies blindly and those that employ a call tracking system. A call tracking softw...
Cecily Giancaterino
Telemarketing
Jun 28, 2021
5 min
The usage of cloud telephony systems has been on the rise, and for good reason - such a software can provide multiple benefits for companies who deal with inbound and ...
Cecily Giancaterino
All sales reps know that the key to a successful sale is preparation. The best practice to tackle a sales call is to do your pre-call prep work to properly understand ...
Andrew Martin
Working on a deal takes a lot of time, energy, and patience on the rep's part but there is nothing more disappointing than the lead uttering the words, "Why don't you ...
Andrew Martin
Outbound calling is one of the best ways to create an open line of communication with your leads and customers. In this age of digital communication, it allows compani...
Abe Dearmer
The success of any sales team largely depends on how adept they are at handling everyday routines as well as making time for scheduling high-value activities with pros...
Cecily Giancaterino
Since inbound leads are prospects who have already shown interest in your company, they make a huge asset for sales reps. But not everyone who makes an enquiry with yo...
Andrew Martin
Email-Marketing
May 14, 2021
9 min
The dilemma of whether a rep should email or call their prospect is one that is faced by everyone from time to time. When reaching out to leads, businesses want to use...
Andrew Martin
Calling
May 07, 2021
7 min
Making and receiving calls is a part and parcel of doing business but t elephone technology has developed f a r beyond using landlines and is now more digitalised in t...
Cecily Giancaterino
CRM software offers an unmatched ability to access and use insightful data to help businesses grow. It has expanded into one of the biggest software markets right now ...
Andrew Martin
Making and receiving calls is a part and parcel of doing business, but t elephone technology has developed f a r beyond using landlines and is now more digitalised in ...
Cecily Giancaterino
Telemarketing
Apr 16, 2021
8 min
Making calls to prospects is no more done via landline - telephony has become completely digital. Traditional communication processes have been taken over by Voice ove...
Andrew Martin
With the world changing rapidly, businesses have been trying to find the right footing and adapt to how things work during this pandemic. By now we are all used to exp...
Cecily Giancaterino
Lead management works as the backbone of a successful sales campaign and helps sales and marketing reps convert more leads. Through various automated processes, a Lead...
Andrew Martin
It is very rare for a prospect to make a purchase on the very first communication even if they are ready to buy. There's always a back and forth, especially when reach...
Cecily Giancaterino
In business, sales cadence is a continual succession of touch points that a sales rep maintains with a prospect. This is done for creating engagement and establishing ...
Andrew Martin
What are the factors that consumers consider when buying one product over another? What is that one element that makes them take the final decision? Understanding buye...
Cecily Giancaterino
Customer-Service
Mar 05, 2021
5 min
Responding to customer complaints is an integral part of bettering customer experience with your brand. Since social media has made it so easy to communicate with each...
Andrew Martin
Key Performance Indicators are a necessity for measuring the progress of any business towards its end goal. They help you in understanding what you are working towards...
Andrew Martin
Customer-Service
Feb 15, 2021
7 min
Customer engagement is the backbone of business success as it can help make lasting relationships. This is an important variable that determines how engaged your clien...
Abe Dearmer
Using a Customer Relationship Management system has several benefits for companies of all sizes. It offers various features that automate tasks as well as provide a st...
Abe Dearmer
Businesses often forget to consider customer experience as an important aspect of brand growth. Customer experience can be described as the thoughts and perceptions yo...
Andrew Martin
Feedback is the backbone for businesses when it comes to succeeding and meeting customer expectations. It is an essential tool that can be collected in numerous ways a...
Abe Dearmer
Sales and marketing reps are always busy - that's a known fact. Their time is usually split between completing routine tasks and more important customer-facing ones. W...
Andrew Martin
It is not always easy to understand what customers exactly want. When it comes to the various problems and complaints they have, there isn't as much transparency with ...
Cecily Giancaterino
Customer-Service
Dec 14, 2020
9 min
It is well-known industry knowledge that retaining existing customers is much cheaper and more efficient than finding new clients for your business. This is where bran...
Andrew Martin
Remote working has been on the rise for a few years now and has even become a necessity during the Coronavirus pandemic. Research done by Gartner shows that almost 88%...
Cecily Giancaterino
Customer engagement is one of the most important factors in having loyal clients who always return to you for business. This continual communication with consumers is ...
Cecily Giancaterino
In today's digital age, Voice over Internet Protocol (VoIP) services have not just become more popular, but they are also more affordable and effective. VoIP is at suc...
Andrew Martin
Like almost all aspects of life in 2020, businesses too have been impacted severely by the pandemic. The only way for companies to survive this time and come out stron...
Andrew Martin
Cold calling is a sales process most reps dread, and for good reason. It involves contacting people or businesses who you think are a good fit for your products or sol...
Andrew Martin
Having business processes in place for your company is one of the best ways to achieve sales and complete tasks more efficiently. Having a set process allows reps to u...
Cecily Giancaterino
Remote working has become the new normal for companies, whether it is a change adapted due to the Coronavirus pandemic or just as a trend to reduce set up costs and mi...
Abe Dearmer
The COVID-19 pandemic has put a strain on many companies, forcing them to adapt to new ways of conducting business and keep afloat in the current economic climate. Whe...
Abe Dearmer
Being in the sales department is a complex career due to the various streams of jobs they handle. With constant client meetings, business calls, and conferences, alway...
Abe Dearmer
In a continuously changing and dynamic business world, if you want to stay ahead of the competition, the best way to do so is to learn and adapt. Sales reps need to go...
Abe Dearmer
Using a Customer Relationship Management Software is the need of the hour, with businesses trying to reach new prospects and grow in this ever-changing economical envi...
Andrew Martin
Customer-Service
Aug 26, 2020
6 min
The beginning of the pandemic put a halt to a lot of businesses and has been a driving factor in making companies adapt to new ways of carrying out their daily work pr...
Andrew Martin
As businesses move towards being more connected with clients and teammates across the globe, companies are adapting to a more open working mindset. With team members a...
Andrew Martin
If clients don't know how to use your services and platforms, how will they benefit from it? Keeping this in mind, customer onboarding is one of the most important ser...
Abe Dearmer
Telemarketing
Aug 06, 2020
6 min
Outbound calling has been in use for many years and has proven to be a successful way of finding new prospects for your business. Used as a way of telemarketing and sa...
Cecily Giancaterino
Marketing
Jul 27, 2020
6 min
With remote working on the rise, companies are adapting to a new way of conducting team meetings and client presentations. When collaborating virtually, the content of...
Cecily Giancaterino
Most sales reps rely on their inbound leads to nurture and move towards making a sale. Getting in touch with individuals and companies who have shown interest in your ...
Andrew Martin
Marketing
Jul 15, 2020
7 min
Telecommuting has become a changing fundamental in the business world and with more and more people opting to work remotely, it is also now a much more common and acce...
Cecily Giancaterino
Learn how to manage a sales team remotely and connect with employees, customers, and business associates! This blog post will help you improve productivity
Abe Dearmer
As we settle into the new normal of working remotely, virtual meetings have become a part of our workday. When working from home, conducting meetings and furthering de...
Abe Dearmer
Customer-Service
Jun 26, 2020
5 min
With all businesses settling into a virtual work environment during COVID-19, it is now more necessary than ever to keep in touch with your customers and prospects ove...
Cecily Giancaterino
The Coronavirus pandemic has changed the way we all do business. With most companies now operating virtually and collaborating with teams remotely, or only opening up ...
Andrew Martin
2020 is a changing year for businesses all around the globe and companies are trying to find the best way to stay open and operate. Up until the COVID-19 pandemic, wor...
Cecily Giancaterino
Customer-Service
Jun 05, 2020
6 min
COVID-19 has affected every area of our lives, whether it is work or personal. In this unprecedented time, many businesses are suffering since the lockdown has left co...
Andrew Martin
Marketing
May 28, 2020
7 min
When it comes to leads, they are not all equal. You may have a list of 100 leads but that does not mean they lie in the same stage of the buying process as some may be...
Andrew Martin
When analysing and gauging how your business is doing, most companies focus on looking at activity-based metrics but this is fast changing. Now, companies also need to...
Cecily Giancaterino
Employee engagement is one of the biggest factors that drives any business - after all, the company only does as well as its employees do. Gamification has been a long...
Cecily Giancaterino
Marketing
Apr 30, 2020
5 min
Lead management is a very important part of every business and ensuring you are nurturing the right leads at the right time is the biggest priority. Doing this manuall...
Andrew Martin
Marketing
Apr 21, 2020
5 min
Creating a marketing strategy for your business is an important and necessary process that helps prepare a track to follow. But you can't just copy-paste another compa...
Abe Dearmer
With the use of marketing automation, companies can far better understand what's going on with their leads and nurture them in a way that they turn into buying custome...
Abe Dearmer
Clean up your CRM data for better optimisation When you first implement a Customer Relationship Management system in your company, everything is new and pristine. But ...
Andrew Martin
Marketing
Feb 24, 2020
6 min
Outbound calling is a popular choice for companies to reach new prospects and leads who have shown interest in their company, or maybe making cold calls to generate le...
Andrew Martin
Email-Marketing
Jan 10, 2020
5 min
When you take the time and energy to make and run a marketing campaign for your business, you need to have a way to measure and analyse how that campaign is doing. Usi...
Abe Dearmer
Marketing
Dec 09, 2019
6 min
Your website is one of the best ways to generate new leads, but doing so requires a lot more planning than simply placing a 'Click Here' button. Instead, marketers wit...
Cecily Giancaterino
Email-Marketing
Nov 18, 2019
6 min
Lead nurturing is a vital part of the sale and marketing process and can be best described when compared to a house plant. Think of your leads like plants growing in y...
Abe Dearmer
A lead is any person who may be interested in your products or services, and has the potential to become a customer of your company, which means lead generation is bas...
Cecily Giancaterino
Email-Marketing
Oct 22, 2019
6 min
Most sales reps believe prospecting to be one of the toughest parts of their job, but unfortunately it is also one of the most important ones! Prospecting means findin...
Abe Dearmer
Email marketing is one of the most effective ways of communicating with your prospects and customers - and can help you reach large audiences. Email marketing campaign...
Andrew Martin
Email-Marketing
Sep 30, 2019
6 min
Email marketing has come a long way since marketers starting using it, and it is constantly evolving over time. Every year we see new trends that help change the way w...
Abe Dearmer
Email-Marketing
Sep 10, 2019
8 min
We all leave a digital footprint every time we visit a website, post a picture, leave a comment or even browse through a post. This allows companies to get our persona...
Abe Dearmer
How a CRM software can help you stop wasting time and money In any traditional office, employees still store important information and communicate with each other usin...
Cecily Giancaterino
In this age of the internet, the buyer has the upper hand and there is no more just 'selling' to them. They like to make an informed decision due to all the informatio...
Cecily Giancaterino
Messing up a closing call can be a big problem for sales reps, which is why they are overly cautious when it comes to making them. It is the make or break moment of th...
Cecily Giancaterino
Once you've identified your target prospects, it is sometimes difficult to get through to them regarding your product or service due to objections. Sales objections of...
Andrew Martin
Customer-Service
May 07, 2019
5 min
Most companies nowadays have customer service centres for helping with client queries and issues. Since it isn't possible for company CEOs and managers to deal with th...
Cecily Giancaterino
In an age where effective communication for sales people is done over emails and messages, cold calling or leaving voicemails for prospects can be hard. So, why should...
Andrew Martin
Outbound Calling Key Takeaways Outbound calling is a successful tactic for reaching and engaging new prospects in the sales funnel. Creating an outbound call strategy ...
Cecily Giancaterino
Email-Marketing
Mar 13, 2019
6 min
These days marketers have a lot of different tools at their fingertips, with social media leading on top. But email marketing is still a very valid and effective way o...
Andrew Martin
With many available tools these days, marketers are smart enough to know different ways of generating leads. Using a Customer Relationship Management system plays a bi...
Andrew Martin
When approaching a mid level employee in a company, it is easier to give your pitch and sell your services or products, but when dealing with a CEO the scenario is ver...
Abe Dearmer
Marketing
Jan 17, 2019
3 min
Positive customer reviews are the best way to sell your products or services and promote your business. People are more likely to trust customer reviews over anything ...
Abe Dearmer
Closing a deal is the final step of any business negotiation and sales reps know just how important it is or all their efforts up till then can go to waste. This is wh...
Andrew Martin
Sales emails are all about getting through to your potential customer and standing out from other companies in their inbox. We all have a set way of writing emails, bu...
Andrew Martin
Top mistakes to avoid when choosing a CRM software The benefits of using a Customer Relationship Management software are many and these days companies are well aware o...
Andrew Martin
Marketing
Jun 12, 2018
4 min
Why Gamification Is The Future Of Digital Marketing Gamification encourages participation and involvement of people and marketing reps to move products and services an...
Abe Dearmer
3 Emails Sales Teams Should Never Send Over The Weekend When reaching out to your prospects and trying to close a deal, there are some things that you should and shoul...
Cecily Giancaterino
CRM software plays a crucial role in helping small businesses keep tabs on clients and streamline their operations. Claim your FIVE CRM free trial today! Running a sma...
Cecily Giancaterino
Marketing
Apr 03, 2018
11 min
Trying to use the same marketing strategies for both your B2B and B2C audiences? Your conversion rates are likely already suffering. With so many key differences betwe...
Cecily Giancaterino
Marketing
Mar 19, 2018
5 min
This event has now passed, click here to see more information on FIVE CRM The preferred solution for telesales, telemarketing and call center CRM Are you available on ...
Andrew Martin
Emails are one of the most effective ways of marketing and also have a wide reach, allowing companies to get closer to their audience. Not only is it preferred by cust...
Abe Dearmer
If you're available on the 7th and 8th March, why not come and join us at Marketing Week Live! This will be FIVE CRM's debut at the show, and there will be all kinds o...
Abe Dearmer
Customer-Service
Feb 27, 2018
7 min
Each company goes through a number of phases where they experience ups and downs depending on how well their business is doing. One of the best ways to ensure that you...
Andrew Martin
Wondering what new and interesting marketing trends 2018 has in store? Join us as we investigate 5 interesting digital marketing trends to watch out for this year and ...
Cecily Giancaterino
Email-Marketing
Jan 30, 2018
7 min
Are you breaking any email marketing rules? We delve into this very particular side of online etiquette to ensure you give the best impression. It's easy to think that...
Cecily Giancaterino
Email-Marketing
Jan 16, 2018
7 min
Email marketing isn't considered a very shareable medium, but with a bit of know how it really can be! Here's our guide to email marketing shareability. It might seem ...
Abe Dearmer
When it comes to taking on any task regarding your small business, it all seems like a gargantuan hurdle to handle. The simplest way to tackle this is to handle it one...
Cecily Giancaterino
It's probably the most common stumbling block that salespeople come up against, so how do you deal with price objections? Let's explore a few ways... Ah, the dreaded p...
Cecily Giancaterino
Marketing
Dec 05, 2017
6 min
Inbound marketing draws people in and outbound marketing pushes messages out - but what are the pros and cons? Is one better than the other? Let's find out. The terms ...
Andrew Martin
Email-Marketing
Nov 21, 2017
6 min
Maintaining a good email sending reputation is crucial to making sure your emails get to their destination, but how do you maintain a glowing reputation? "Email Delive...
Cecily Giancaterino
Email-Marketing
Nov 07, 2017
7 min
Growing your email marketing list is crucial, but new subscribers can sometimes be hard to come by. Here are 5 things that could be going wrong. Email marketing is a v...
Andrew Martin
The GDPR provides European citizens with crucial data protection rights, but what steps should businesses take next in order to comply? Let's take a look. A short whil...
Cecily Giancaterino
GDPR is a dizzying concept for a lot of businesses who deal with personal data. Here, we present a quick rundown of how your sales team may be impacted. As you might h...
Cecily Giancaterino
Out of all business activities, GDPR legislation affects marketing processes quite significantly. Let's look at how to keep your marketing team compliant. Compliance w...
Abe Dearmer
If your business handles personal data belonging to EU citizens, you need to know about the upcoming GDPR legislation. Check out the basic info here. If you manage a b...
Abe Dearmer
Email-Marketing
Aug 15, 2017
7 min
It can be very stressful when your business goes through a dry spell, but sparking new engagement can be done in various ways - let's explore 6 of them. All businesses...
Abe Dearmer
Content marketing can seem strange and daunting to the uninitiated, so what exactly is it? Is it worthwhile? How does it work? FIVE CRM explains all. "Content" is argu...
Andrew Martin
Marketing
Jun 01, 2017
7 min
"Brand advocacy" is currently a major talking point amongst marketers, but what is it? And how can you turn happy customers into marketing gold? Paid marketing avenues...
Cecily Giancaterino
Email-Marketing
May 26, 2017
7 min
Email marketing is a huge topic, and one that comes with a lot of tricky jargon. Get up to speed with the most common terminology in this handy glossary. Email marketi...
Abe Dearmer
Email-Marketing
Apr 12, 2017
1 min
These are what we know to be the 5 key elements for marketing to millenials. Here are the supporting links: https://static1.squarespace.com/static/566824117086d7d425e4...
Abe Dearmer
If you're available on the 28th and 29th March, why not come and join us at the B2B Marketing Expo & Sales Innovation Expo? These two sister events are running alongsi...
Abe Dearmer
Outbound calls can be divisive, especially when they are unsolicited. That's because many people associate these communications with robocalls and scams. However, outb...
Cecily Giancaterino
Telemarketing
Feb 10, 2017
4 min
Just because telemarketing is a 'traditional' means of marketing, doesn't mean it isn't as good as the more digitally driven structure companies use now. It's a viable...
Andrew Martin
Customer-Service
Feb 02, 2017
5 min
In a world where the consumers have no dearth of options, it's important for businesses to stay on top of their game and be in the forefront. One of the best-proven wa...
Cecily Giancaterino
Email-Marketing
Jan 27, 2017
9 min
In this, the last installment of our series on lead nurturing, we investigate the most important email marketing metrics that you need to keep an eye on with any mailo...
Cecily Giancaterino
Email-Marketing
Jan 24, 2017
5 min
Emails are a great form of communication for companies to generate brand exposure and to generate awareness about their products/services. Sending out informative emai...
Cecily Giancaterino
Automation
Jan 17, 2017
7 min
Anyone who's serious about marketing will always want to make sure that the right messages reach the right people. It also makes sense that some of your audience have ...
Andrew Martin
Marketing
Jan 10, 2017
7 min
Those of us in sales and marketing can't avoid some level of working with data. Proper data analysis can be a powerful asset to all sales and marketing teams. With tho...
Andrew Martin
Marketing
Jan 03, 2017
6 min
The sales & marketing team of a company may be separate departments in any business altogether, but they both focus on the same task - finding the right leads, making ...
Andrew Martin
Welcome to the latest installment in our lead nurturing series. We've already covered what lead generation and nurturing are and how to put together an effective campa...
Abe Dearmer
Marketing
Dec 08, 2016
6 min
The sales and marketing teams in every company work together to create profits and increase sales, by finding leads and turning them into customers for the company. Us...
Cecily Giancaterino
Marketing
Nov 30, 2016
6 min
Welcome to a new series all about the importance of lead nurturing, exploring the benefits of fostering good relationships with prospects, the practicalities of puttin...
Abe Dearmer
Marketing
Nov 23, 2016
5 min
Every business has a sole goal being - growth. No one starts a company thinking they are okay staying in the same place they started, so why not find some creative and...
Andrew Martin
Do you remember a time before computers and the internet became an integral part of our everyday working lives? How we thought technological advances would make our li...
Andrew Martin
By now, all companies are aware of the immeasurable benefits that a Customer Relationship Management software can provide to any business. It doesn't just make an impa...
Cecily Giancaterino
Marketing
Nov 01, 2016
6 min
Seeing what your competitors are up to is an important element of market research. It allows you to analyse your position within the market, see what you're doing well...
Abe Dearmer
Social-Media
Oct 26, 2016
5 min
Being on social media platforms has now become a must for companies that want to engage and connect with their customers and target audience, but for a lot of companie...
Andrew Martin
Email-Marketing
Oct 21, 2016
7 min
Email marketing is undoubtedly on the rise. Sign up forms and e-newsletters have never been more popular. If you're here, chances are you want to get in on some of tha...
Andrew Martin
Marketing
Oct 18, 2016
5 min
If you're new to writing copy, you may be wondering how you can make your text compelling and persuasive. Good copy is clear, effortless to read and - most importantly...
Cecily Giancaterino
Email-Marketing
Oct 10, 2016
5 min
It's that time of year when "my hasn't this year flown" becomes a popular topic of conversation; a new academic year has started and the nights are drawing in (for us ...
Abe Dearmer
Introduction If you're a sales manager or in charge of any organization, you're likely consumed by questions such as: How can we grow? Utilize leverage? Increase reven...
Abe Dearmer
We've all been on the receiving end of an unsolicited sales call. They're a fact of modern life, especially in business. However, despite their reputation as an annoya...
Andrew Martin