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How to Market to Millennials in 2024 - Top #10 Tips

15 min read
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In this article, we delve into the importance of marketing to millennials and how to reach this diverse generation effectively. We discuss the unique characteristics of millennials and provide actionable tips for crafting a successful marketing strategy targeting them.

Key takeaways:

  1. Understand the millennial mindset and their values when crafting your marketing strategy.
  2. Invest in mobile technology and optimize your website for mobile use.
  3. Utilize social media wisely and create targeted content that resonates with millennials.
  4. Leverage influencers strategically to endorse your products and services.
  5. Embrace video content and incorporate user-generated content to build trust and authenticity.

Table of Contents

  1. Who Are Millennials, and Why Is Selling to Millennials Important? 
  2. Why Is It Hard to Market to Millennials?
  3. Consider the Following Tips for Your Millennial Marketing Strategy
  4. Where Do Millennials Hang Out Online?
  5. FiveCRM Use Cases for Marketing to Millenials
  6. Selling to Millennials: Final Considerations 

As the tech-savvy, socially conscious generation of post-Generation X millennials continues to evolve the way we communicate, work and live our lives, marketing to this distinct yet versatile audience is an ever-increasingly important part of staying competitive in today's business world. The good news? Contrary to popular belief, reaching out to millennials doesn't have to be complicated or expensive - with the right strategies and tactics, it may save you some money!

So, if you're looking for ways to effectively market your products and services in 2024 (and beyond!), read ahead for our top 10 tips on how to market to millennials.

Who Are Millennials, and Why Is Selling to Millennials Important? 

Millennials, also known as Generation Y, are the demographic cohort born between 1981 and 1996. They are the most populous generation in the world today and represent a significant segment of today's consumer population. As such, understanding who millennials are and why selling to them is critical can substantially impact businesses' success.

It is essential to understand how millennials view purchasing decisions. This generation has grown up in an environment of rapid technological advances that have given them unprecedented access to information and products. As such, they emphasize price comparison shopping and value-based decision-making when using their purchasing power to buy goods or services.

Furthermore, millennials are more likely than other generations to favor convenience over brand loyalty – meaning they are likely to use their buying power for the most convenient or cost-effective option, even if it means sacrificing brand loyalty.

Why Is It Hard to Market to Millennials?

Marketing to millennials can be a challenge for many organizations because of this demographic's unique characteristics and needs. Unlike other generations, the millennial generation has grown up in an era of technology, online shopping, and rapid change. They are well-educated, highly informed consumers who demand relevance in marketing communications.

Millennials also have different attitudes toward brand loyalty than prior generations. They seek out experiences instead of products, meaning that marketers must focus on creating an emotional connection with their audience to build long-term relationships. This makes traditional strategies such as advertising or direct mail campaigns less effective for reaching millennials.

Another critical factor for successfully marketing to millennials is understanding the complexity of their decision-making process when shopping or researching brands. Millennials are often overwhelmed by the vast array of choices and can become frustrated with too much detail or overly complicated messaging. Marketers must be mindful of this when crafting creative campaigns that appeal to this demographic.

Finally, millennials and Gen Z alike live in a mobile-first world and expect to access information quickly and conveniently wherever they may be. This means that marketers must ensure their websites are optimized for mobile devices when considering how to market to millennials and create content tailored for social media platforms such as Instagram, Facebook, and Snapchat.

Consider the Following Tips for Your Millennial Marketing Strategy:

Millennial marketing is becoming an increasingly important part of the marketing landscape as this generation grows into adulthood and becomes a driving force in our economy. If you're wondering how to market to millennials, it's essential to understand their values and interests and craft messaging tailored to them.

In order to reach millennials, you must be sure that your messaging is authentic and resonates with them. It's important to understand their buying behaviors and be mindful of how they interact with your brand. Millennial buyers tend to favor companies that are socially conscious, environmentally friendly, and support causes they care about. They also want brands to embrace a modern, digital-first approach in their marketing and communications. 

Here are a few tips for crafting an effective millennials marketing strategy:

Understand the Millennial Mindset

From their upbringing to their values, Millennials are unique and have different needs than other generations regarding marketing. Gain an understanding of their attitudes, motivations, preferences, and behaviors so you can craft a millennial marketing strategy that speaks directly to them.

Invest in Mobile Technology

Smartphones and tablets are essential for connecting with Millennials since they are constantly connected via mobile devices. Make sure your website is optimized for mobile use, and consider experimenting with new technologies such as augmented reality or virtual tours for an interactive experience.

Utilize Social Media Wisely

Social media marketing should be at the heart of any successful millennial marketing strategy – it’s one of the best ways to connect with this demographic. However, it’s important to remember that Millennials are more sophisticated than other generations when it comes to content marketing and social media, so use data-driven insight and targeted content to reach them in the right way.

Use Influencers Strategically

Leverage influencers strategically by identifying those with the most influence within your target audience’s circle of friends and family. Have them endorse your product through sponsored posts or videos that include an honest review of their user experience.

Foster Engagement

Millennials love engaging with brands, so make sure you have a plan for cultivating relationships with your target market. Utilize customer feedback surveys and contests to encourage interaction and engagement and create an online presence through blogging or influencer marketing campaigns.

Embrace Video Content

Video content is essential for Millennial marketing – they are drawn to visual stimuli and crave the interactive experiences that video provides. Use video marketing on social media channels or consider developing longer, documentary-style videos for an in-depth look at your products or services.

Incorporate User Generated Content

Millennial customers are more likely to trust authentic content created by their peers than traditional marketing tactics. Encourage customers to share images and feedback on their experiences with your brand through social media, blog posts, reviews, etc. This will help boost trust in the minds of potential customers while providing great content that you can use across multiple channels.

Make Your Brand Stand Out

Millennials have an eye for authenticity and expect brands to deliver creative, engaging marketing campaigns that stand out from the rest. Invest in professional design services if necessary and consider using bright colors and bold fonts to capture attention and hold it – remember, it’s all about creating a unique experience for your eCommerce audience.

Offer Personalized Experiences

Millennials crave high-quality personalized services that are tailored to their individual needs and preferences. Use data analytics to obtain insights about consumer behavior, then use those insights to create campaigns and promotions that will resonate with this age group.

Measure Performance

Track the performance of your millennial marketing efforts by measuring key metrics such as reach, impressions, website clicks, conversions, and user engagement rates. Make adjustments where necessary or increase budgets if you want to achieve even better results in the future.

By following these tips, you can develop an effective millennial marketing strategy to engage and connect with this influential demographic. Understanding their needs and preferences and using the available tools is essential to creating a successful campaign – so don’t be afraid to experiment with word-of-mouth and try new ideas!

Where Do Millennials Hang Out Online?

Millennials are a generation that is increasingly comfortable with technology and the internet. They have adopted many platforms to stay connected with friends, family, brands, and more. Knowing where millennials “hang out” online can help marketers target this demographic effectively.


Facebook is one of the most popular social networking sites among millennials—nearly 80% of 18-29-year-olds use it at least once a month! It's well worth targeting millennials on Facebook if your goal is to reach this demographic. When creating content for millennials, remember that they are more likely to respond positively to visual media, such as videos and photos, and humorous content. They also prefer user-generated content, so involving them in the creation process is a great way to engage millennials on Facebook.


YouTube is another important platform for connecting with millennials. YouTube has become the go-to destination for watching videos among Generation Y—over 80% of 18-29-year-olds use it at least once a month! To reach this demographic, try creating engaging and fun video content that speaks directly to millennials’ interests and values. You should also optimize your videos for search engines such as Google since this will make them more likely to be discovered by potential viewers.


Instagram is one of the most popular social media platforms among millennials due to its focus on visuals. Over 75% of 18-29-year-olds use it at least once a month, so it’s definitely worth considering in your digital marketing strategies. When creating content for Instagram, be sure to focus on eye-catching and engaging visuals. User-generated content is also highly effective when targeting millennials on this platform—it allows you to leverage their enthusiasm and creativity to create more compelling visuals.


Snapchat has grown quickly among millennials since its launch in 2011, with over 60% of 18-29-year-olds using it at least once a month. To reach this demographic through Snapchat, focus on creating short videos or stories that are fun and interesting. You should also consider partnering with influencers or Millennials who already have a large following on the platform to help boost your visibility.

Messaging Apps

Finally, don’t forget about messaging apps such as WhatsApp and Messenger. These platforms are becoming increasingly popular among millennials and can be a great way to connect with them on a more personal level. Try creating content tailored specifically to these platforms – for example, you could use Messenger bots or automated messages on WhatsApp to provide subscribers with relevant and timely information.

By understanding how to market to millennials and which platforms millennials hang out on online, you can tailor your digital millennials marketing strategy accordingly. Focus on creating engaging content that speaks directly to their interests and values, and make sure you optimize it for search engine visibility so that it reaches the right people.

FiveCRM Use Cases for Marketing to Millenials

FiveCRM is a powerful CRM platform that can help businesses successfully target millennials. With its sophisticated features, FiveCRM allows you to manage your outreach and your sales pipeline and customize it for the millennial market. Here are a few ways FiveCRM can help your business reach right out to this generation:

  • Automated Dialing: With FiveCRM’s automated dialer, you can easily set up and manage call-backs. You can also customize the system to reduce transition time by X%. This provides a smoother and faster customer experience that millennials appreciate.

  • Workflow Automation: FiveCRM offers tools that simplify routine tasks like marketing emails, appointment reminders, sales follow-ups, and more. Automation helps ensure that your staff is more efficient and can better focus on other core tasks.

  • Lead Generation: Specialized performance and marketing tools in FiveCRM enable you to capture as many leads as possible. You can use lead scoring to prioritize the most important leads and customize the system to fit your specific needs.

  • Lead Management: FiveCRM’s robust lead management system makes it easy to monitor, track, and score leads in real time. This allows you to quickly identify and prioritize the most impactful leads in your sales pipeline.

  • Data Storage: With up to 999 separate databases available, plus unlimited data storage options, you can easily scale and grow your business with FiveCRM. You’ll never have to worry about running out of space or losing valuable customer information.

By using FiveCRM to target millennials, businesses can benefit from powerful tools that help streamline their operations while increasing efficiency and customer satisfaction. 

Selling to Millennials: Final Considerations 

When marketing to Millennials vs. previous generations like baby boomers, the key takeaway should be that they're a tech-savvy, open-minded generation who don't respond well to traditional advertising. To effectively reach this audience, businesses must take an innovative approach and create campaigns emphasizing authenticity and personalization. The best way to ensure your message reaches the right people is through targeted marketing tactics such as influencer marketing and leveraging social media platforms. Businesses can capture their attention and make meaningful connections by creating content tailored specifically for Millennial audiences—including video, visuals, interactive experiences, or personalized messaging.

FiveCRM has advanced capabilities that help companies create personalized campaigns tailored to young audiences and implement effective tactics such as segmentation, automation, and social media engagement. With its automated workflows, intuitive dashboard, and robust analytics tools, FiveCRM gives businesses all the power they need to generate maximum results from millennial-driven campaigns.

Experience the power of FiveCRM yourself—click here to start targeting Millennials today! Its comprehensive suite of features can help you reach this invaluable demographic and give your company an edge over your competition.

Michael King says...

"I can’t think of a time where a client has requested something that we weren’t able to do with FiveCRM. Unlike most systems, it has a lot of flexibility."

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Managing Director, Senior Response


“Each client, and each of their campaigns, has its own unique specifications. We essentially needed to set up mini CRMs on one platform to meet those requirements.”

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Operations Director, Team Telemarketing

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