Outbound call center software

The Simplified Solution for your Outbound Teams

‘FiveCRM is the only CRM designed for telemarketing call centers, providing users with unique opportunities to send sales into the stratosphere. Our telemarketing and telesales platform doubles up as an analytical tool, helping sales reps move leads through their funnels with real time business intelligence’

Jaine Husbands

Jaine Husbands

Operations Director

Team Telemarketing

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Find out why these companies choose FiveCRM:

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Double Your Call Quota

  • Designed for telemarketing call centers and targeting high-value prospects, FiveCRM can double your call rate compared to regular CRMs. Utilizing click to dial functionality and automated wrap-ups from within one location, dial lag becomes a thing of the past.
  • Automated call back management enables appointment setting and lead prioritization, meaning more time is spent on closing deals rather than managing them. Additionally, increase the success of outbound calls with 'warm-up' email marketing, introducing your company to new leads prior to calling.
double your call quota
out-of-the-box analytics

Out-of-the-Box Analytics

  • FiveCRM generates custom metrics and KPIs for telemarketing call centers and telesales, providing a 360-degree view of your business and customers. Discover insights such as top-selling agents, your most valuable customers, and the bottlenecks that prevent you from growing your outbound call center services business operations.
  • With all-inclusive analytical tools, there is no need to move data to a data warehouse or third-party platform. Create, track and analyze the metrics that matter to your business from one platform.

Improved Workflows and Efficiency

  • Telemarketing and telesales involve more than just communicating with prospects over the phone. FiveCRM enabled streamlined workflows associated with outbound calling. This includes updating contact information, wrapping up calls and sending follow-up emails and switching to a new lead - all from a single dashboard.
  • Appointment setting and management often eats into agents' time and prevents them from generating leads. At FiveCRM this process is streamlined through automatic or manual appointment scheduling, follow-up alerts and calendar management tools - allowing your agents to focus on their primary telemarketing and telesales tasks.
improved workflows and efficiency

Featured Story

Senior Response

Jaine Husbands

Operations Director

Team Telemarketing

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San Diego, CA




Pursuit Marketing

“Staff are always available, friendly and helpful. And the solution meets all my business needs.”

Host Europe Group

“I’m really impressed with how flexible and customisable the CRM is within one simple application.”


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Frequently Asked Questions

Firefox, Internet Explorer and Google Chrome are all compatible with FiveCRM.

To read recommended settings for each, please visit our help centre and navigate to troubleshooting and recommended browser settings.

Deleting Internet Cookies will resolve a number of common glitches in your system.

Emptying the Internet Cache removes all stored copies of Web Pages, Scripts, Images etc on your local PC. This can be especially useful after an update has been applied to the system.

The method for deleting Cookies and Cache is specific to different Browsers. For detailed steps for your browser, visit our help centre and navigate to troubleshooting and deleting browser settings.

FiveCRM works with any operating system capable of running a supported Browser.

This includes:

  • - Windows XP/Vista/7/8/10 and future Windows releases
  • - Mac OS X and Linux.

You can contact FiveCRM customer support in a number of ways.

You can increase the amount of licenses you hold with FiveCRM at any time. The method of achieving this is dependent on your payment method.

If you pay manually, i.e. by credit card each month, then you can add licenses by navigating the Menu option About and selecting Manage Subscription/Users. The system gives an option to add Users to the current month or add months.

If you pay by any other method you can increase your licenses by contacting Customer Support.

Additional customer training can be conducted on an individual or group basis.

To schedule a training session, contact your account manager or customer success representative.

More questions? Additional resources can be found on our: Support Portal, LinkedIn Profile, and Youtube Channel.