TELEMARKETING TOOLS

Designed for Telemarketing

Decrease the duration between dials and double your call quota with industry leading telemarketing tools.

decrease dial lag
telemarketing tools

Decrease dial lag

Increase call productivity and customer contacts with click to dial functionality. Automated dialing with your preferences, whether it be predictive dialing or power dialing through our integrated VoIP assets.

Telemarketing tools

Simplify your Sales Calls

  • Guarantee sales success for even the most junior sales members with access to customized call scripts, guides and templated note taking fields from within the FiveCRM platform.
  • Continually improve your team through call coaching, recording and review tools.
simplify your sales calls
progressive and preview dialer
decrease post dial delay

Progressive and Preview Dialer

  • Progressive dialing immediately displays and dials the next record within the task or call list upon agents wrapping-up their current call.
  • Preview dialing adds a custom delay to the progressive system, ensuring your call agents have enough time to read previous call notes, outstanding tasks and other vital call information prior to dialing.
decrease post dial delay

Power Dialer

Utilize power dialing through seamless integrations with your favourite VoIP providers such as Aircall, CloudCall, Twilio, Yay and more.

power dialer
database storage
telemarketing tools

Database storage

With up to 999 databases you can securely store, isolate or share the data essential to your business operations.

Set permissions and access levels to determine who can access certain databases, and customize each database to your own, or your customer needs.

Telemarketing tools

Marketing tools

  • Automate and customize email campaigns, workflows and cadences to ensure the best engagement with your prospects.
  • Call conversations are made easy, with access to contact history within one location, providing better visibility into historical correspondence and message performance.
marketing tools

telemarketing tools

Minimize micro-management

Improve your team efficiency with automation and insights. Spend less time guessing with pinpointed areas for sustainment and improvement allowing more time to close deals.

close more deals

Close more deals

Automated call back management enables appointment setting and lead prioritization, meaning more time is spent on closing deals rather than managing them.

improve team performance

Improve team performance

Flexible interfaces integrated with statistics and reporting provide custom dashboards for immediate insights into your team’s performance, efforts and areas for improvement.

more features

Our all-inclusive packages mean more features, same standard price

  • Use AI to set the best call back time
  • Automatically present call backs at the right time
  • Find contacts via the internal LinkedIn tool
  • Tweet contacts directly from within FIVE
  • Real time live coaching on calls
  • Track deals with opportunity management
  • Can be used with a predictive dialer
  • Use automatic workflow cadence
  • Use predefined call scripts, call guides and email merge templates
  • Full built-in advanced email campaigns
  • Get documents signed from FIVE using Docusign or Adobe SIgn
  • Schedule automatic reports to keep on top of events
  • Use automatic dialing to eliminate wasted time
details

Frequently Asked Questions

Firefox, Internet Explorer and Google Chrome are all compatible with FiveCRM.

To read recommended settings for each, please visit our help centre and navigate to troubleshooting and recommended browser settings.

Deleting Internet Cookies will resolve a number of common glitches in your system.

Emptying the Internet Cache removes all stored copies of Web Pages, Scripts, Images etc on your local PC. This can be especially useful after an update has been applied to the system.

The method for deleting Cookies and Cache is specific to different Browsers. For detailed steps for your browser, visit our help centre and navigate to troubleshooting and deleting browser settings.

FiveCRM works with any operating system capable of running a supported Browser.

This includes:

  • - Windows XP/Vista/7/8/10 and future Windows releases
  • - Mac OS X and Linux.

You can contact FiveCRM customer support in a number of ways.

You can increase the amount of licenses you hold with FiveCRM at any time. The method of achieving this is dependent on your payment method.

If you pay manually, i.e. by credit card each month, then you can add licenses by navigating the Menu option About and selecting Manage Subscription/Users. The system gives an option to add Users to the current month or add months.

If you pay by any other method you can increase your licenses by contacting Customer Support.

Additional customer training can be conducted on an individual or group basis.

To schedule a training session, contact your account manager or customer success representative.

More questions? Additional resources can be found on our: visit support portal, LinkedIn Profile, and Youtube Channel.