If you have any questions or queries regarding our Privacy Statement, please contact us here.
If you would like to update, delete or make changes to any Personal Information you’ve provided us with on the Website, please contact us.
If you express interest in registering to use our Services, communicate with our teams, sending us an email, or posting on our blog, you’re providing us with information which we collect.
Information collected may include:
We may also collect information about how, how often and when you use our Services.
Information collected may include your:
Cookies are stored on your computer. During the process of you registering to use FiveCRM, we store cookies, on your computer.
We use those cookies to collect information about:
If at any point you decide you don’t want cookies stored on your computer. If you have turned cookies off, there may be areas of our website you are unable to access. Cookie management tools from your browser won’t remove Flash cookies.
Emails which are sent to registered FiveCRM customers, are sometimes tracked, however our latest GDPR functionality allows us to disable this function. As of the 25th May 2018 we will only be able to view the number of clicks, and not by individuals, this will mean we are in line with the General Data Protection Regulation.
We will however continue to use Google Analytics to track how our websites (fivecrm.com, callprocrm.com, emailprocrm.com, manageprocrm.com, automationprocrm.com & digitalprocrm.com) are performing.
Your Personal Information may be used and disclosed as follows:
They may also collect information about:
When you upload your email lists onto your account area you can be assured that it is uploaded onto our secure FiveCRM servers. We only allow authorized employees to have access to your Distribution Lists. You may export (download) your lists from FiveCRM at any time, as long as we have a copy. To make it clear for you, unless required by law we will NEVER use these lists for the following:
The only time we may contact someone from your list is if they contact us first. For instance, if they complain.
Our credit card processing vendor is a validated Level 1 PCI DSS Compliant Service Provider. The PCI Security Standards Council provide a robust and comprehensive set of standards and frameworks, supporting materials to enhance payment card data security. To find out more information about The PCI Security Standards Council click here. They’re also on Visa’s Global Registry of Service Providers and MasterCard’s SDP List.
Breach of Security
In the event of a security breach caused by unauthorized access into our system which could affect you or your distributions lists, we will let you know within 72 hours.
FIVE CRM accounts are only accessible through entering a unique username and password. It’s your responsibility to keep your username and password secure. We advise that you do not disclose it to a third party.
Accuracy and Transparency of data
We ask that you work with us to keep your information as accurate and up to date as possible. If, for some reason your data changes, then it is your responsibility to notify us of those changes. Changes may include, but aren’t limited to: New email address, new number, new physical address, new point of contact (new employee).
Your information will only be stored for as long as you give us permission to do so. If you would like us to remove your information from our system, we will do so. However, some data we have to keep indefinitely for our records. These details may include:
We do this with your interests in mind. We keep these details to assist in getting rid of people who violate spam laws and therefore affect our deliverability.
On your request, we will give you access to any Personal Information we hold about you.
Firefox, Internet Explorer and Google Chrome are all compatible with FiveCRM.
To read recommended settings for each, please visit our help centre and navigate to troubleshooting and recommended browser settings.
Deleting Internet Cookies will resolve a number of common glitches in your system.
Emptying the Internet Cache removes all stored copies of Web Pages, Scripts, Images etc on your local PC. This can be especially useful after an update has been applied to the system.
The method for deleting Cookies and Cache is specific to different Browsers. For detailed steps for your browser, visit our help centre and navigate to troubleshooting and deleting browser settings.
FiveCRM works with any operating system capable of running a supported Browser.
You can contact FiveCRM customer support in a number of ways.
You can increase the amount of licenses you hold with FiveCRM at any time. The method of achieving this is dependent on your payment method.
If you pay manually, i.e. by credit card each month, then you can add licenses by navigating the Menu option About and selecting Manage Subscription/Users. The system gives an option to add Users to the current month or add months.
If you pay by any other method you can increase your licenses by contacting Customer Support.
Additional customer training can be conducted on an individual or group basis.
To schedule a training session, contact your account manager or customer success representative.
More questions? Additional resources can be found on our: Support Portal, LinkedIn Profile, and Youtube Channel.