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FiveCRM vs SugarCRM vs Zoho - 2023 Comparison

12 min read
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As businesses grow and expand, managing customer relationships becomes increasingly complex. 

Fortunately, customer relationship management software can help companies streamline their processes and improve customer interactions. However, with so many options available, it can take time for business owners to decide which CRM to invest in.

This article will compare three popular CRMs: FiveCRM, SugarCRM, and Zoho. We’ll provide a comprehensive overview of each CRM's benefits, features, integrations, pricing, and more. 

With this knowledge, you can choose which CRM aligns with your business goals and needs to delight your customers and increase your bottom line.

Key Takeaways

  1. FiveCRM, SugarCRM, and Zoho are software solutions for customer relationship management that offer a range of features to help businesses streamline their customer interactions and increase efficiency.
  2. Key features of FiveCRM include integration capabilities, automation tools, email marketing, and custom analytics, while SugarCRM offers customization options, countless add-ons, a marketing automation platform, and a mobile app. Zoho offers advanced analytics, customization options, a developer platform, and over 800 integrations.
  3. All three CRM software providers offer their users robust support and training options.
  4. FiveCRM, SugarCRM, and Zoho offer different pricing plans and features, so it's important to assess and compare each to choose the best fit for your business needs.

Table of Contents


FiveCRM Dashboard with vibrant displays of data.

FiveCRM is a software solution that helps businesses manage their customer relationships in a more streamlined and efficient manner. With FiveCRM, companies can easily keep track of their interactions with customers, track sales, and monitor customer behavior.

FiveCRM is best suited for companies looking to improve their customer relationships. It benefits companies that deal with a large volume of customer interactions, such as telemarketing firms, call centers, and e-commerce businesses.

Besides its customization capabilities, another critical feature of FiveCRM is its ability to integrate with other systems such as email, website, and social media software. This means you can easily capture customer data from multiple sources and have it all in one place.

In addition to its integration capabilities, FiveCRM offers a range of automation tools that help businesses save time and increase efficiency. For example, companies can set up automated email campaigns or even automate the sales process.



With SugarCRM, businesses can easily manage their sales pipeline, track customer interactions, and create targeted marketing campaigns. The software also provides real-time insights into customer behavior and preferences, allowing businesses to better engage with their customers.

One of the great things about SugarCRM is its customization options. Businesses can tailor the software to fit their specific needs and workflows. It's also available on multiple platforms, including web and mobile, so that businesses can access customer data anytime, anywhere.

Businesses across many industries use SugarCRM, including but not limited to sales, marketing, customer service, healthcare, or financial services.



Zoho CRM offers businesses a feature-rich customer relationship management software that empowers them to easily manage customer interactions and relationships. It offers a variety of features that make it easy for businesses to track leads, drive sales activities, and provide excellent customer service.

With Zoho CRM, you can create a centralized customer information database, including their contact details, interactions with your business, and any relevant notes or documents. You can also track your sales pipeline, set reminders for follow-up tasks, and generate reports to help you make data-driven decisions.

A significant advantage of ZohoCRM is its flexibility, which allows businesses to customize the software to suit their unique requirements. You can create custom fields, workflows, and reports to match your business needs. You can also integrate Zoho CRM with other software applications, such as email marketing tools or accounting software, to streamline your business processes.

Benefits - FiveCRM vs SugarCRM vs Zoho

Are you trying to decide between FiveCRM, SugarCRM, and Zoho for your CRM software? Read on to explore each platform's benefits and make an informed decision for your business.


Best For

Free Plan / Trial

Open Source





Sales teams, telemarketers, and lead generation experts. 



Desktop and mobile




Marketing, sales, financial, healthcare

7 days


Desktop and mobile




New businesses

15 days


Desktop and mobile



FiveCRM Benefits

With a wide range of features designed to improve efficiency and drive growth, FiveCRM is an essential tool for businesses of all sizes. Here are some of the perks of using FiveCRM.

  • Quick calling process - FiveCRM allows users to make calls directly from the platform without switching between applications. This saves time and ensures that all calls are logged and tracked accurately;
  • Email marketing - With FiveCRM, businesses can easily create and send targeted email campaigns to their customers and prospects. The platform also offers a range of templates and customization options;
  • Custom analytics - FiveCRM provides detailed analytics and reporting tools that allow businesses to track their sales and marketing efforts in real-time. This data can be used to identify areas for improvement and optimize performance;
  • Native app builder – With FiveCRM's native app builder, businesses can create customized user experiences that are tailored to their specific needs. 

SugarCRM Benefits

Here are some of the main benefits of using SugarCRM.

  • Countless add-ons available - SugarCRM offers a wide range of integrations and add-ons that can enhance its functionality and make it more useful for businesses. For example, you can integrate SugarCRM with popular tools like MailChimp, QuickBooks, and Google Apps to streamline your workflows and automate various tasks;
  • Marketing automation platform - SugarCRM has a built-in marketing automation platform that allows you to create and execute targeted marketing campaigns, track leads, and measure your marketing ROI. With SugarCRM, you can easily segment your audience, create personalized messages, and automate your marketing processes to save time and improve your results;
  • Sales automation - SugarCRM also offers robust sales automation features to help you manage your sales pipeline, track deals, and collaborate with your team more efficiently. You can use SugarCRM to create custom sales workflows, set up alerts and notifications, and generate reports to gain insights into your sales performance;
  • Mobile app available - Finally, SugarCRM offers a mobile app that allows you to access your CRM data anywhere, anytime. 

Zoho Benefits

Some of the main benefits of using Zoho CRM include:

  • Advanced analytics - Zoho CRM provides businesses with valuable insights and analytics, enabling them to make more informed decisions about their sales and marketing strategies. Users can track key performance metrics such as lead conversion rates, deal closure rates, and more and use this data to optimize their sales pipeline and improve customer engagement.
  • State-of-the-art customization - With Zoho CRM, businesses have complete control over how their customer data is organized and presented. The software offers customization options, including custom fields, layouts, and modules. This allows businesses to tailor their CRM to their specific needs and workflows.
  • Developer platform - Zoho CRM also provides developers with a powerful platform for building custom integrations and applications. This allows businesses to extend the functionality of their CRM and integrate it with other tools and systems they use, such as marketing automation software, accounting software, and more.
  • 800+ integrations - Zoho CRM offers over 800 integrations with popular third-party tools and services, making it easy for businesses to connect their CRM.

Support & Training - FiveCRM vs SugarCRM vs Zoho

When choosing a CRM, the level of support and training offered is just as important as the features themselves. In this section, we'll compare the support and training options provided by FiveCRM, SugarCRM, and Zoho.




Support channels

Email, phone, live chat

Phone, contact form

Email, phone

Live chat




Training materials

Training sessions

Product guides, help articles, and certifications

Courses and virtual training

FiveCRM Support and Training

At FiveCRM, users can access a comprehensive support portal with documentation to troubleshoot issues. If that's not enough, they can contact the FiveCRM team through email or phone or take advantage of their live chat feature for real-time assistance. 

Additionally, FiveCRM offers personalized training sessions for individuals or groups who need extra help getting started or improving their skills using the software. Overall, FiveCRM provides robust customer support and training options to ensure its users get the most out of their CRM experience.

SugarCRM Support and Training

SugarCRM provides exceptional customer support and training to its users. The company offers extensive, helpful resources on its support website, including product guides, help articles, and certifications. 

This ensures that customers can access the necessary resources to overcome any obstacles they may face while using the software.

Zoho Support and Training

Zoho CRM offers exceptional customer support and training to users who sign up for their platform. They have a team of experts to assist users from the comfort of their homes. 

Zoho CRM also offers various courses for administrators, developers, sales reps, or sales managers. They even provide virtual training to help users overcome any roadblocks.

Integrations - FiveCRM vs SugarCRM vs Zoho

Integrations are critical to CRM software, allowing businesses to streamline their operations and provide a seamless customer experience. Here’s how each of the three popular CRM software options compare.

FiveCRM Integrations 

FiveCRM software has a wide range of third-party integrations available, catering to various industries such as telemarketing, accounting, email marketing, and automation. They include Salesforce, Xero, DocuSign, and Mailchimp.

These integrations allow businesses to seamlessly connect and automate their workflows, saving time and increasing productivity.

SugarCRM Integrations 

SugarCRM software has tons of third-party integrations available, making it easy to connect with other business applications. Additionally, SugarCRM offers a marketplace with various add-ons to help businesses customize their CRM experience.

Zoho Integrations 

Zoho CRM integrates with over 500 apps, making it highly flexible and customizable. You can connect it with popular software such as Google Workspace and Microsoft 365 and the best business applications for marketing, collaboration, messaging, or customer support. 

Pricing - FiveCRM vs SugarCRM vs Zoho




Free Trial


7 days

30 days

Free / Fremium




Premium Solution


Start at $80/month/seat

Starts at $49/month/3 users

FiveCRM Pricing 

FiveCRM software pricing is straightforward and cost-effective. The base price is $70 per seat per month, which increases if additional seats are added. All features are accessible, regardless of the number of seats, making it an excellent option for businesses of all sizes.

SugarCRM Pricing 

SugarCRM offers a range of pricing plans for their software, starting at $80 per month per seat and going up to $1000 per month per seat. These plans are billed annually and include various features, depending on the plan chosen.

Additionally, SugarCRM also offers an enterprise option for organizations that require on-premises control over their CRM system.

Zoho Pricing 

Zoho CRM offers a range of pricing plans to suit different business needs, starting at $49 per per month for three users and going up to $249 per month for ten users. The plans are billed annually and include additional features as you move up the pricing tiers. 

FiveCRM vs SugarCRM vs Zoho - Which one to choose?

In conclusion, choosing CRM software that satisfies your company's needs is critical for successful customer relationship management. A CRM system can assist you in streamlining your customer interactions, improving communication, and automating your sales processes. 

The choice of the most appropriate CRM system for your company depends on your company’s goals, size, and budget. It's crucial to assess and compare the features and pricing of each CRM before selecting the one that best fits your needs.

Say goodbye to lackluster customer management and hello to FiveCRM. Its customizability, comprehensive feature set, and affordable pricing make it an excellent choice for businesses of all sizes. Don't hesitate to try FiveCRM and see how it can help you streamline your customer interactions and increase sales efficiency.

Michael King says...

"I can’t think of a time where a client has requested something that we weren’t able to do with FiveCRM. Unlike most systems, it has a lot of flexibility."

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Managing Director, Senior Response


“Each client, and each of their campaigns, has its own unique specifications. We essentially needed to set up mini CRMs on one platform to meet those requirements.”

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Operations Director, Team Telemarketing

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