10 Best RingCentral Alternatives in 2024

Cecily Giancaterino

Mar 20, 2024

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13 min read

CRM

10 Best RingCentral Alternatives in 2024

RingCentral is a popular cloud-based phone system with various products for contact center, video, and message video phone (MVP) solutions.

While it is popular, not all companies find RingCentral to be the best fit for their communication, collaboration, and CRM needs. Odds are, if you're reading this, you may be feeling the same.

This roundup will discuss ten alternative options, like FiveCRM, to RingCentral in 2024.

Here are some key takeaways:

• RingCentral is known for its all-in-one communication and collaboration platform, making it a popular choice for businesses of all sizes.
• Some of its key features include intelligent phone solutions and meetings, AI-powered workforce engagement management, and conversation intelligence for sales.
• Consider the features, pricing, and customer support when looking for an alternative to RingCentral.
• The top alternatives include FiveCRM, Nextiva, Vonage, Dialpad, Grasshopper, Zoom, Microsoft Teams, Ooma, OpenPhone, and Ringblaze.

Table of Contents:

• 10 Best RingCentral Alternatives Comparison Chart
• What is Considered a Good RingCentral Alternative?
• How to Evaluate RingCentral Alternatives for Your Business
• FiveCRM
• Nextiva
• Vonage
• Dialpad
• Grasshopper
• Zoom
• Microsoft Teams
• Ooma
• OpenPhone
• Ringblaze
• Streamline Your Customer Communication With FiveCRM
• RingCentral Alternative FAQ

Here are the top alternatives to RingCentral that are available on the market today:

1. FiveCRM
2. Nextiva
3. Vonage
4. Dialpad
5. Grasshopper
6. Zoom
7. Microsoft Teams
8. Ooma
9. OpenPhone
10. Ringblaze

10 Best RingCentral Alternatives Comparison Chart

What is Considered a Good RingCentral Alternative?

RingCentral is known for its all-in-one communication and collaboration platform, making it a popular choice for businesses of all sizes. Its products offer contact center, video, and message video platform (MVP) solutions.

It is worth noting that not all of RingCentral's features are necessary for every company. When considering alternative options, look out for those with similar features and capabilities, better customer support, or a pricing model aligned with your needs.

How to Evaluate RingCentral Alternatives for Your Business

When looking for an alternative to RingCentral, consider the following:

Features and Integrations

When looking into product features, look for alternatives that offer similar features, such as video conferencing, contact center solutions, and messaging services. Do they have AI and machine learning capabilities? Do they provide a high degree of customization and flexibility?

Customer Support

Consider the level of customer support the alternative provides. Do they have 24/7 support and multiple channels for assistance? What are user reviews saying about product onboarding and the learning curve?

Pricing Model

When looking into features, don't just buy a solution that offers everything and anything. Look closely at what your team needs and whether the advanced features that are offered are worth the price.

1. FiveCRM

Rating: 4.4/5.0 (G2)

Key Features:

• Improved call routing and personalized service: Enable intelligent call routing based on customer data.
• Data synchronization and accessibility: Automatically sync call logs, recordings, and other call-related data with customer profiles in the CRM system.

FiveCRM is a cloud-based CRM that helps businesses optimize their sales, lead generation, email marketing, and customer experience strategies. The platform stands out as it's specifically designed with call center solutions in mind, thanks to the strength of its CRM features and phone system.

It fully integrates with the VoIP system of your choice. Its native SoftPhone solution allows call center agents to call without needing a physical VoIP phone.

FiveCRM's user-friendly interface includes multiple types of auto-dialers to boost productivity while supporting your telemarketing goals. Seamless integrations with leading software and VoIP solutions and a fully integrated SoftPhone for businesses that don't need VoIP.

With pricing starting at $63 per seat, if billed annually, FiveCRM is an excellent option for businesses looking to improve their CRM through VoIP technology.

2. Nextiva

Rating: 4.5/5.0 (G2)

Key Features:

• Call center solutions: Maximize customer call capacity while minimizing agent resources using cloud-based solutions.
• Customer intelligence: Gain insight into the current mood of your prospects and customers. Monitor every interaction and tap into Natural Language Processing (NLP) to understand customer sentiments, interpret their needs, and take appropriate action.

Nextiva boasts an all-in-one communication, collaboration, and customer management platform. Interactions on the phone, SMS, video calls, email, chat, and even surveys all happen in one place, so users don't have to use multiple apps.

Paid plans start with Essential at $18.95/user/mo if billed annually.

3. Vonage Business Communications

Rating: 4.3/5.0 (G2)

Key Features:

• Communications APIs: Enhance your customer experiences by leveraging the power of programmable messaging, voice, video, and beyond.
• Conversational commerce: Transform interactions into sales by engaging customers on their preferred communication channel.

Vonage Business Communications is a unified communications platform that seamlessly connects communications through voice, messaging, and video — regardless of where your customers are.

With over 40 powerful features that balance flexibility and control, Vonage offers intelligent solutions like automated responses, live chat, AI studio suite, and various integrations so you can work smarter.

4. Dialpad

Rating: 4.5/5.0 (G2)

Key Features:

• Customer engagement: AI-powered contact center, sales center, self-service AI virtual agents, and many more.
• AI-powered workspace for business communications: Enhance communications for voice, messaging, and meetings through AI.

Dialpad is an AI-powered app that supports customers, drives sales, and fosters team collaboration. It offers various products in customer engagement, such as AI contact center, AI sales center, digital, self-service AI virtual agents, AI CSAT.

A 14-day free trial is available and paid plans start at $15 per user per month, if billed annually.

5. Grasshopper

Rating: 4.0/5.0 (G2)

Key Features:

• Dedicated business (or vanity) number: Look more professional with local, vanity, or toll-free phone numbers. You can even transfer your current number to Grasshopper for free.
• No need for additional devices: You can start using it with your existing phone; download the app on your mobile or desktop.
• Full virtual phone: Enjoy unlimited extensions, call handling, and custom greetings at a low cost.

Grasshopper is a virtual phone system designed for entrepreneurs and small businesses. Like a traditional phone system, Grasshopper lets you call or text — without requiring hardware. You only need to download the mobile and desktop apps to communicate from anywhere.

The app allows unlimited business calls and texts, forwards calls to any device, provides unlimited extensions and custom greetings for any department or employee, and transcribes voicemails, which get emailed to you.

Grasshopper starts as low as $16 per month with their current special offer.

6. Zoom

Rating: 4.5/5.0 (G2)

Key Features:

• Centralized management: Manage users and monitor interactions in one centralized portal.
• Security and reliability: Enjoy secure HD audio and enterprise-class reliability and quality.

So popular it has become a verb, Zoom is a video conferencing tool that has become a household since the pandemic.

Zoom Phone is a product that features a cloud VoIP phone system catering to businesses of all sizes — complete with reliability, enterprise-class VoIP features, and intelligent centralized management.

Its key features include intelligent call routing and management (so you never miss a call), auto attendant/IVR (automated attendants that route calls), caller ID, and dialing personas.

The best value for US-based businesses is the US & Canada Unlimited at $180.00/year/user, excluding additional fees for international calls.

7. Microsoft Teams

Rating: 4.3/5.0 (G2)

Key Features:

• Call management: Tap cutting-edge AI capabilities to automatically route calls according to time, location, and availability.
• Call recording: Record a voice or video call to focus on the conversation or pass it on to a teammate.
• Call queues: Customize greetings, hold messaging, music while waiting, and voicemail.

Microsoft Teams Phone enables VoIP calls to anyone, regardless of whether they use a landline, mobile phone, or the Teams app.

You can start making VoIP calls using Teams without any setup, with or without a connection to the public switched telephone network (but you can also use the traditional network if you prefer, as Teams Phone can connect to it). You can also use the video feature anytime.

8. Ooma

Rating: 4.5/5.0 (G2)

Key Features:

• Virtual receptionist: Callers can pick from menu items and then forward calls to employee voicemails or extensions.
• Integrations: Link Ooma to CRM applications like Salesforce, Microsoft Dynamics 365, and more.

No matter your device, you can access your Ooma Office phone as long as you have internet service. You don't have to install or lug around IP desk phones or equipment between your office and home — download the Ooma Office desktop or mobile app and you're good to go.

Ooma Office offers unlimited lines and a hassle-free DIY setup without contracts or long-term commitments. Ooma is excellent for small businesses as they can scale their office phone system with these features.

Paid plans start at $19.95 per user monthly.

9. OpenPhone

Rating: 4.7/5.0 (G2)

Key Features:

• Automated attendants: Improve efficiency with automated attendants that answer and route calls to the right department or person.
• Voicemail transcription: Read voicemails like email, complete with transcriptions and sender information.
• Integrations: Connect OpenPhone to your favorite tools like Slack, HubSpot, and Zapier for seamless communication.

OpenPhone is a VoIP business phone system that works entirely from your smartphone. It doesn't require additional devices; you can use it with any number.

With OpenPhone, businesses get unlimited calling and texting in the US and Canada, voicemail transcripts, and team collaboration (you can see a team member is responding to a text).

Plans start as low as $13 per user per month for Standard.

10. Ringblaze

Rating: 4.0/5.0 (Capterra)

Key Features:

• Call collaboration: Shared dashboard that enables interactive conversations among team members, wherever they are.
• Real-time customer interaction: Engage with your potential customers while they explore your website, converting casual visitors into valuable leads.

Ringblaze is a modern phone solution that provides small businesses with a comprehensive communication environment.

You can easily create new phone numbers or transfer existing ones, make and receive calls, exchange messages, and even add private comments to customer timelines, all within a shared inbox.

Ringblaze also offers the convenience of a click-to-call button (also known as a call widget) for websites, enabling customers to make free calls from anywhere.

Streamline Your Customer Communication With FiveCRM

The platforms we've covered have significant differences in features, but all focus on streamlining communication and improving collaboration.

If you're looking for an all-in-one solution for customer communication and relationship management, consider FiveCRM.

Whether you integrate FiveCRM with your VoIP provider or tap into its comprehensive solution to empower your team, you'll be thrilled by its unwavering reliability, robust functionality, and intelligent features.

Witness your team effortlessly move from one call to the next. Start a demo today.

RingCentral Alternatives FAQ

What Features Should I Look for in a RingCentral Alternative?

When searching for a RingCentral alternative, consider features like integration with video conferencing, a global reach with international calling capabilities, user-friendly interfaces, collaboration tools, and advanced analytics. These features can significantly enhance your communication and collaboration experience.

Are There Cost-Effective Alternatives to RingCentral?

Yes, there are cost-effective alternatives to RingCentral, but the cost depends on your business size and specific requirements. It's advisable to compare pricing plans and features to find an option that aligns with your budget while meeting your communication needs.

How Do I Determine the Right RingCentral Alternative for my Business?

To find the best RingCentral alternative for your business, assess your specific communication needs, budget, and scalability requirements. Consider factors like ease of integration with your existing tools and services, the level of customer support provided, and user feedback. Conducting a thorough evaluation will help you select the ideal solution for your organization.

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